Your privacy is not an afterthought at DuckDice. This policy explains exactly what personal data we collect from Pakistani players, why we collect it, how we use and store it, who we share it with, and what rights you have over your own information.
All personal data is stored on encrypted servers. Access is restricted to authorised personnel on a need-to-know basis only.
DuckDice does not sell, rent, or trade your personal information to third-party marketers under any circumstances.
You can access, correct, and request deletion of your personal data at any time by contacting DuckDice support.
We explain exactly which cookies DuckDice uses, what each one does, and how you can manage your preferences.
DuckDice is operated by DuckDice Ltd (referred to in this policy as "DuckDice", "we", "us", or "the Company"). Our platform is accessible at duckdice.im and provides online casino games, sports betting, and related services primarily to players based in Pakistan.
This Privacy Policy applies to every person who interacts with DuckDice — whether you are a registered player, a visitor browsing the platform without an account, or a person who contacts our support team. It covers all personal data collected through the website, mobile browser access, and any communications between you and DuckDice via email, live chat, or phone.
DuckDice acts as the data controller in respect of the personal data it collects through the platform. This means DuckDice determines the purposes and means of processing your personal information and is responsible for ensuring that processing is carried out in accordance with applicable data protection legislation.
DuckDice collects only the data genuinely necessary to provide the services you have requested or to comply with our legal obligations. The categories of personal data we may collect include:
The table below summarises the primary purposes for which DuckDice uses your personal data and the type of data involved in each:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact, device data | Contract performance |
| Processing deposits and withdrawals | Financial, identity data | Contract performance |
| Identity verification (KYC/AML) | Identity, financial data | Legal obligation |
| Delivering games and betting services | Gaming activity, device data | Contract performance |
| Responsible gaming monitoring | Gaming activity, communications | Legal obligation / legitimate interest |
| Fraud prevention and security | Identity, financial, device, gaming data | Legitimate interest / legal obligation |
| Customer support | Communications, identity, account data | Contract performance |
| Marketing communications (with consent) | Identity, contact, gaming activity | Consent |
| Platform improvement and analytics | Device, gaming activity (anonymised) | Legitimate interest |
| Regulatory reporting | Identity, financial, gaming data | Legal obligation |
DuckDice processes personal data only where we have a lawful basis for doing so. The four bases we rely on are:
DuckDice does not sell, rent, or trade your personal data. We share data with third parties only to the extent necessary to deliver the service, meet legal obligations, or protect the integrity of the platform. Categories of third parties who may receive your data include:
All third-party data processors are required to maintain appropriate security standards and may only use your data for the specific purposes for which it was shared.
DuckDice retains personal data for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and defend against potential legal claims. Specific retention periods include:
When data is no longer required, it is securely deleted or anonymised in accordance with DuckDice's data lifecycle procedures.
DuckDice takes data security seriously and implements a range of technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These include:
DuckDice uses cookies and similar technologies to operate the platform, remember your preferences, keep your session secure, and understand how players use the site so we can improve it. A cookie is a small text file stored on your device when you visit a website.
You can control non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will impair the functionality of DuckDice significantly — including the ability to log in and maintain a gaming session. Your cookie preferences for analytics can also be managed through the cookie consent banner displayed on your first visit to the platform.
As a DuckDice player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@duckdice.im with the subject line "Data Rights Request". We will respond within 30 days.
Request a copy of all personal data DuckDice holds about you (a Subject Access Request). We will provide this in a readable format within 30 days.
If any data we hold about you is inaccurate or outdated, you have the right to have it corrected. Update basic details directly in your account settings.
Request deletion of your personal data where we no longer have a lawful basis to retain it. Note that legal retention obligations (e.g., AML records) may prevent full deletion.
Request that we limit processing of your data — for example, while a dispute is being resolved or while you verify the accuracy of data we hold.
Receive a structured, machine-readable copy of data you have provided to DuckDice, suitable for transfer to another service provider if you wish.
Object to processing based on legitimate interest — particularly in relation to marketing communications and profiling. You can unsubscribe from marketing emails at any time.
DuckDice is strictly an adult platform. We do not knowingly collect or process personal data from anyone under the age of 18. If you believe a minor has accessed or registered on DuckDice, please contact us immediately at support@duckdice.im. Upon confirmation, the account will be closed, all data associated with it will be deleted, and any funds held will be handled in accordance with applicable law.
Parents and guardians are encouraged to use parental controls on shared devices and to ensure that DuckDice account credentials are not accessible to anyone under 18. DuckDice supports third-party parental filtering tools and recommends their use in households with minors.
The DuckDice platform does not contain links to external third-party websites in its standard operation. However, some payment methods — such as Easypaisa and JazzCash — involve redirecting to or interacting with third-party applications or websites to complete transactions. DuckDice is not responsible for the privacy practices or content of those third-party services.
When you interact with a third-party payment provider as part of a DuckDice transaction, that provider's own privacy policy governs the handling of data collected during that interaction. DuckDice recommends reviewing the privacy policies of any payment service you use.
DuckDice may send you promotional communications by email or SMS about new games, bonuses, tournaments, and platform updates. We will only do this where you have given explicit consent during registration or opted in through your account settings. Every marketing communication includes an unsubscribe option that allows you to stop receiving marketing messages at any time.
Withdrawing your consent to marketing does not affect the legal processing of data for any other purpose — you will continue to receive transactional communications (such as deposit confirmations, withdrawal notifications, and account security alerts) which are necessary for the operation of your account and cannot be opted out of while your account remains active.
DuckDice does not engage in unsolicited cold-calling or SMS marketing to persons who have not registered an account and provided consent. If you receive a communication purporting to be from DuckDice that you did not consent to, please report it to support@duckdice.im.
DuckDice Ltd operates with infrastructure and service providers across multiple jurisdictions. This means your personal data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, DuckDice ensures appropriate safeguards are in place — including standard contractual clauses, data processing agreements, and reliance only on providers who meet equivalent data protection standards to those applicable in DuckDice's licensing jurisdiction.
DuckDice does not transfer personal data to countries that do not provide an adequate level of data protection without implementing appropriate contractual protections. If you have questions about specific transfer mechanisms, contact support@duckdice.im.
DuckDice may update this Privacy Policy from time to time — for example, to reflect changes in our services, new legal obligations, or feedback from players. When material changes are made, we will notify you via a notice on the DuckDice platform or by email to your registered address before the changes take effect.
The "Last updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review this policy periodically. Continued use of DuckDice following a notified update constitutes acceptance of the revised policy. If you do not agree with changes, you should close your account before the effective date.
If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how DuckDice has handled your personal information, please contact our Data Protection team:
If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant supervisory authority in the jurisdiction governing DuckDice's licence. Details of the appropriate authority will be provided in our response to your complaint if escalation is relevant.
Pakistani players deserve a platform that takes privacy as seriously as payouts. Here is how DuckDice earns that trust.
DuckDice has never sold player data and will never do so. Your personal information exists on our platform to run your account — full stop. It is not a product we monetise.
DuckDice collects only what is genuinely necessary. We do not build exhaustive profiles for advertising. If a piece of data is not needed to run your account or meet a legal requirement, we do not ask for it.
In the unlikely event of a security breach affecting your personal data, DuckDice will notify you within 72 hours with details of what was affected, what we are doing about it, and what steps you should take.
Identity documents uploaded for KYC verification are processed through encrypted channels and are not stored beyond the verification period unless required by our AML obligations. Staff access to raw document images is strictly logged.
Platform usage analytics at DuckDice are anonymised before analysis. We study patterns and trends — not individuals. No personal identity is linked to analytics data used for platform improvement.
Every marketing email from DuckDice includes a one-click unsubscribe link. You can also manage all communication preferences from your account dashboard without needing to contact support.